The Answers You Need
We want to ensure that every customer receives a brand new item.
For these reasons we DO NOT allow Refunds, Returns, or Exchanges. ALL SALES ARE FINAL. We want to ensure we do our part to help you all remain safe and healthy.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
Store Policies
PAYMENT OPTIONS
We accept the following credit cards: Visa, Master Card, Discover, American Express, and PayPal. For your convenience.
​
​
ONLINE ORDERS
We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:
When you are ready to check out, you will be taken to a secure checkout page. Please fill out the following information:
Your name (as it reads on your credit card)
Your billing address (to verify authorization)
Your phone number (during business hours in the event we need to contact you about your order)
Your email (where you can receive order confirmations and tracking info.)
Your credit card type, number, and expiration date.
​
ORDER CHANGES
A fee of $5.00 will automatically be charged for any changes or modifications you request to your order after the order is placed. This includes item, color, payment, shipping, or coupon redemption changes. Requests for changes to orders will be accepted up to 10:00 AM (CST) the following business day.
​
Final Sale
​
All Mink Eyelashes are considered Final Sale, non-returnable and cannot be returned for Store Credit.
​
BACKORDERS
If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update customers by email with an estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us at, SDesignscouture@gmail.com.
​
SHIPPING AND HANDLING
For credit cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.
NOTE: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.
FLATrate -FEE and FREE SHIPPING
We offer 6 shipping options:
FREE - Ground Shipping, all orders over $79.00 (US Customers Only)
US Ground shipping takes 7–9 business days: $7.95
US Air shipping takes 3–5 business days: $14.95
US Express shipping takes 2–3 business days: $39.95
Canada Air shipping takes 5–14 business days: $29.95**
International shipping takes 8–14 business days: $54.95**
* All shipping promotions apply to US Ground shipments only.
** We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.
​
CANCELLATION FEE
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non-refundable.
​
ORDER PROCESSING
Orders are captured in our system within 2 hours of order placement. Any changes to an order must be made within the 2 hours of placing the order.
Orders may take between 1-3 business days to process before shipping out.
Once shipped, orders arrive within the time frame selected (US Air, US Ground, Canada Air or International) on the order form.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
​
SHIPPING DELAYS
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please contact customer service.
​
S Designs Couture is not responsible for lost or stolen packages after a successful delivery by the carrier service. Tracking Code and Confirmation of delivery.
​
DISCOUNTS AND COUPONS
All discount and coupon offers are limited to one per order.
FRAUD AND THEFT
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
​
POLICY CHANGES
We reserve the right at our discretion to make changes to these policies. Please check this page periodically for changes.
​
​
​