Shipping & Returns
**All shipping promotions apply to US Ground shipments only.**
Order Processing
Orders may take between 1-3 business days to process before shipping out.
Once shipped, orders arrive within the time frame selected (US Air, US Ground, Canada Air or International) on the order form.
Shipping Method
Under $79
Over $79
3-7 Business days (Standard Shipping)
1-2 Business days (Express Shipping)
7-10 Business days (International Shipping)
FREE
$39.95
$54.95
$7.95
$39.95
$54.95
** We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.**
NOTE: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed, nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
S Designs Couture is not responsible for lost or stolen packages after a successful delivery by the carrier service. Tracking Code and Confirmation of delivery.
Shipping Delays
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please contact customer service.
Returns
We offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order.
We are not responsible for any stylist trying to custom color or dye your virgin hair. Please contact us at info@sdesignscouture.com.
All Sales are final for Eyelash strips.
Can I return or exchange an opened set?
No. Human hair extensions are considered to be a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once we receive your package, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or an exchange. If you have any questions or concerns, please email our team info@sdesignscouture.com.
When will I receive my refund?
A refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 3-5 business days to finalize.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.